PROBLEMS WITH PURCHASES ON ITUNES STORE AND APP STORE

If you can’t make purchases on iTunes store and App store we suggest you to perform the following actions:

  • Sign out from your account and sign in back to refresh and resume your purchases.
  • Remove your Master Card information from your account and add it back again. The manual is here.
  • If you still can’t make the purchases please contact iTunes support team. There are 2 options:
    • Call iTunes Account Security Team and ask them to fix the problem.
      for Cellcard mobile: 177 1 800 275 2273
      for Metfone mobile: 168 1800 275 2273
      for Smart mobile : +1 800 2752273
      Please inform them you want to speak with an Account Security Advisor.
    • Chat with iTunes Support on https://getsupport.apple.com/ (can choose Singapore)
  • See the screenshots below
Choose Apple ID
Choose iTunes store and App store
Choose Purchasing and downloading content
Choose one of the provided options: Talk, Chat or Email

Please note, Apple can block your account if

  • You use store which is not your country store. For example, you stay in Cambodia but use USA store.
  • You use iTunes cards for USA.
  • You use your Apple ID on different devices.
  • You often change Apple ID on your device.
  • You don’t pay for purchases on iTunes.